About myself
With over 15 years of experience as Leader, Consultant and Project Manager in various industries, I have successfully managed various initiatives from conception stage to their implementation. Through a fresh view coupled with cross-sector best practice experience and selective use of methods, I analyse processes from different perspectives with regards to possible improvement potentials.
I will be happy to accompany you on the entire journey from process analysis over development of key performance indicators to the implementation of required measures. I am able to quickly adapt to new industries and their customer and product-specific features. I can also support you on short notice as an Interim Manager, e.g. in order to take care of urgent tasks and lead teams when a management vacancy cannot be directly filled.
I hold a Master in Business Administration (MBA) in International Management from the NIMBAS Graduate School of Management in Utrecht, The Netherlands in cooperation with the University of Bradford, England.
My subject matter expertise comprises of following areas:
Aftersales Service, establishing and restructuring of Service Organisations, Service Operations, Spare Parts Management, Reverse Logistics, Supply Chain Management, Project Management by PRINCE2 (certified until 2021).
My industry experience includes:
Technical Consumer Goods, Medical Technology, E-Commerce, FMCG, E-Mobility, Public Sector, Energy, Solar Technology, Telecom, Automotive, Transport/Logistics, Electrical Engineering, Facility Management
Project examples:
- Transformed a service organization from heterogeneous silos to centralized service governance
- Accompanied as Interim Head of Operation a merger between a Dutch energy corporation and a German start-up towards a new common strategy
- Led the 100 FTE service of a Europe wide bike and outdoor e-commerce-shop from Corona turbulences back into structured organisation and processes
- Established and steered local service centers with external partners in growth markets (e.g. Russia, Turkey, South Africa)
- Introduced and scaled up a new sales channel with service offerings for a solar company
- Launched an online shop for obsolete goods to expand service sales volume towards second level customers
- Re-designed the Return Center-Warehouse area according to Lean Management principles